International Project Manager (Remote)

RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.

The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.

This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends. Travel may also include post-conference meetings or other client-driven meetings.

How You Will Contribute

Planning

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• Align with clients on key project milestones and maintain accountability to agreed timelines
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• Build and maintain detailed project plans across a concurrent portfolio of client engagements
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• Identify and manage dependencies, risks, and priorities across multiple work streams
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• Coordinate internal teams to remove obstacles and keep deliverables on track
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• Participate in pre-sales planning as a member of client account teams
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• Identify and engage appropriate resources across client and RainFocus teams

Client Communication & Relationship Management

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Serve as the primary point of contact for clients throughout the project lifecycle

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Communicate formal weekly status updates to client and RainFocus stakeholders

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Communicate with event steering teams and executive-level committees

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Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build

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Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope

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Solicit feedback from clients and team members to drive prioritization

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Coordinate post-event reviews between client and RainFocus account team

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Surface decision points and escalations to stakeholders to remove obstacles

Change Management

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• Provide change management support for first-year event clients
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• Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
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• Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed

Project Controls

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• Follow and deliver projects leveraging RainFocus best practice implementation process
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• Manage expectations, scope, and priorities of implementation
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• Ensure that all project artifacts are captured and maintained
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• Monitor and manage project financial performance against targets

Qualifications

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4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles

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Experience in project managing software implementations

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Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations

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Experience managing multiple concurrent projects or client engagements simultaneously

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Proficiency with project management tools; experience with Jira is a plus

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Strong written and verbal communication skills, including experience presenting to executive-level stakeholders

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Excellent interpersonal, organizational, analytical, and follow-up skills

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Working knowledge of Google Workspace and Microsoft Office suite

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Highly self-motivated with strong ownership mentality and consistent follow-through

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Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

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Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role

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Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement

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PMP certification or equivalent

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Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges

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Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities

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Ability to organize ambiguous situations into concrete deliverables and clear next steps

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Able to prioritize and manage competing deadlines across a concurrent project portfolio

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Strong team-player mentality — this team succeeds together