Customer Success Specialist , Ad.Creative

【🤖 About AdCreative.ai & Appier 】

AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀

【 About the Role 】

This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.

On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.

【 Responsibilities 】

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Deliver friendly, fast, and helpful support via chat and email.

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Troubleshoot user issues and guide them through features.

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Conduct churn-save outreach and demos to retain customers and reduce cancellations.

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Identify upsell opportunities and help customers realize the full value of the platform.

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Track and prioritize customer feedback to improve the product.

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Be the voice of the customer—collaborate with product and tech teams.

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Contribute to our help center and internal documentation.

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Join weekly team meetings, brainstorms, and knowledge sessions.

【🔥 This role is perfect if you 】

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🧠 Are passionate about tech, startups, and AI.

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❤️ Love helping people and solving problems.

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🌟 Are motivated by impact—turning at-risk customers into success stories.

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🚀 Want to grow in a fast-paced, international company.

【 About you 】

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Fluent in English, written and spoken

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Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo

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A proactive, organized self-starter who's comfortable owning targets

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A natural communicator and problem-solver

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Available for night shifts starting 10:00 PM – 7:00 AM Taipei time

【⏰ About the Shift 】

This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡

【💡 Bonus points if you have 】

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🌟 Experience in customer success, sales, or other customer-facing roles

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🎤 Experience running demos, onboarding, or sales conversations

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💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio

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📈 A track record in customer retention or revenue growth

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🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here

【🎁 What You'll Get 】

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🚀 Full onboarding and training

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🌎 A global, fast-growing team and a flexible, remote-friendly culture

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📈 Opportunities to grow and develop your career

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🧠 Firsthand experience with the world's leading AI ad platform

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🎉 A supportive, collaborative, and fun team

#L1-JC1