RTS Maintenance Technician - Cleveland

IMAGINE HOMES MANAGEMENT

RTS Maintenance Technician

Position Summary

• The RTS Maintenance Technician provides hands-on field support for both turn and
• maintenance operations across the assigned market. This role is responsible for inspecting,
• troubleshooting, and repairing a wide range of residential systems and components, self-
• performing the majority of required work to minimize vendor reliance and control costs. By
• delivering timely, high-quality repairs and contributing to turn-related activities, this role directly
• impacts property performance, resident satisfaction, and the company’s bottom line.

Essential Functions

• Complete reactive maintenance work orders across the assigned portfolio in a timely

and professional manner, prioritizing urgent and emergency requests

• Inspect, troubleshoot, diagnose, and repair a wide range of residential systems and

components, including

• Plumbing - faucets, fixtures, toilets, water heaters, supply and drain lines, leaks
• Electrical - outlets, switches, breakers, interior/exterior lighting, ceiling fans, GFCI

troubleshooting

• HVAC - basic diagnostics including thermostats, filters, batteries, and routine

maintenance; escalate advanced issues

• Appliances - troubleshooting and repair of standard residential appliances

(refrigerators, dishwashers, washers, dryers, disposals, ranges)

• Drywall, painting, and interior finishes
• Carpentry - doors, cabinets, windows, locks, trim, shelving
• Flooring - tile, carpet, vinyl, and laminate repair
• Exterior - stairs, fences, gates, railings, gutters, fasteners, and minor roofing

repairs

• Gas fixtures and fireplaces (where certified/qualified)
• Support turn operations by performing assigned repairs and tasks within Scopes of Work

to help meet market-specific turn time targets

• Conduct move-out and move-in property inspections as assigned, documenting property

condition, identifying damages, and noting repair needs

• Perform quality control checks on vendor-completed work to verify it meets company

standards before sign-off

• Maintain awareness of overall property condition during every visit and take immediate

steps to report or correct any unsafe conditions

• Report all major repairs or replacements to supervision prior to any expenditure of funds
• Maintain a manageable work order backlog through efficient scheduling and prioritization
• Document all work performed with photos, notes, and completion details in Property

Meld and Site Capture in real time

• Follow the fleet vehicle maintenance schedule; keep assigned vehicle organized, clean,

and professionally maintained

• Manage tools and parts inventory, ensuring readiness for daily field operations
• Interact professionally with residents during on-site visits, enforcing lease terms

regarding maintenance responsibilities and access requirements

• Conduct all work in accordance with company policies and procedures, as well as all

• applicable federal, state, and local regulations including OSHA, EPA, lead-based paint,
• and Fair Housing requirements

• Communicate proactively with the Turns and Service Coordinator and leadership

regarding work order status, parts needs, and scheduling conflicts

• Be available for on-call service, weekend, and evening work as needed
• Pursue ongoing professional development and skill-building to expand self-performance

capabilities

Preferred Qualifications

• EPA 608 certification (Type I, II, or Universal) for HVAC refrigerant handling
• Technical college or trade program completion, particularly in HVAC, electrical, or

plumbing

• Experience in single-family rental (SFR) or multi-family property maintenance
• Familiarity with the Cleveland market and local building codes
• OSHA 10 certification
• Experience with AppFolio or similar property management software
• Experience with appliance diagnostics and repair across major residential brands
• Available for on-call service rotation

Key Performance Indicators

• Work order completion speed and responsiveness
• Work order backlog management relative to assigned units
• Turn support task completion within Scope of Work timelines
• Self-performance rate on routine maintenance tasks
• Repair quality as measured by callback and rework frequency
• Timeliness and completeness of documentation in Property Meld and SiteCapture
• Compliance with OSHA, EPA, and company safety standards
• Fleet vehicle condition and maintenance schedule adherence

Physical Demands

• This role requires regular physical activity including standing and walking for extended periods,
• climbing stairs and ladders, lifting and carrying materials up to 50 lbs, working in confined
• spaces, and performing tasks in various indoor and outdoor conditions including extreme
• temperatures. The technician must be able to operate hand and power tools safely and maintain
• the physical stamina required for a full day of field work.

About Imagine Homes Management

• Imagine Homes Management is a growing single-family rental operator managing a portfolio of
• homes across multiple markets in the Midwest and Mid-Atlantic regions. Our Renovations,
• Turns & Service (RTS) division is responsible for the full lifecycle of property renovation,
• maintenance, and turn operations - ensuring every home meets our quality standards and is
• ready for residents. We are building out our team to support continued portfolio growth and
• operational excellence.

Additional Information

• This job description is not an all-inclusive list of duties. Additional responsibilities may be
• assigned based on business needs. Employment with Imagine Homes Management is
• contingent upon successful completion of a background check and any other pre-employment
• screening as required.

Equal Opportunity Employer

• Imagine Homes Management is an equal opportunity employer. We celebrate diversity and are
• committed to creating an inclusive environment for all employees. All qualified applicants will
• receive consideration for employment without regard to race, color, religion, sex, sexual

Required Qualifications

• High school diploma or equivalent required
• 3+ years of hands-on experience in residential maintenance, facilities maintenance, or a

related trade

• Demonstrated proficiency across multiple residential maintenance trades as described

above

• Ability to diagnose issues, determine the appropriate repair approach, and self-perform

the majority of routine residential maintenance tasks

• Experience working independently in the field, managing a daily schedule of work orders

across multiple properties

• Proficiency with mobile devices and documentation tools; experience with Property

Meld, Site Capture, or similar work order platforms is a plus

• Must be knowledgeable of pertinent laws and regulations including EPA and OSHA

standards

• Strong work ethic with a focus on completing repairs right the first time to minimize

callbacks

• Ability to work well under pressure and manage multiple, sometimes competing,

priorities and deadlines

• Professional demeanor and strong communication skills for resident-facing interactions

and coordination with vendors and internal teams

• Valid driver’s license and clean driving record
• Physical ability to perform maintenance tasks including: standing and climbing stairs for

• extended periods, lifting up to 50 lbs, working at heights on ladders, and performing
• tasks in various weather conditions and environments
• This is a salaried, non-exempt, overtime-eligible position. Imagine Homes Management offers a

competitive compensation package commensurate with experience, including

• Competitive salary with overtime pay for hours worked beyond 40 per week
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or mileage reimbursement
• Tool allowance
• Professional development opportunities and ongoing trainin