Leahy Resource Center Staff - Full Time, Weekdays

• Leahy Resource Center Staff - Full Time, Weekdays
• The Upper Valley Haven provides temporary shelter, supportive housing, food, and
• problem solving to those in need. At the Haven, we invest in our team by providing
• outstanding benefits, cultivating a culture focused on well-being and personal and
• professional growth, and offering opportunities to be involved in shaping the
• organization.
• We are seeking compassionate and motivated staff members to join our team. In this
• role, you will be responsible for providing direct support to guests, ensuring a safe and
• clean environment, and assisting with the daily operations of the Resource Center.

Job Summary

• The Resource Center Staff cultivates positive, supportive relationships with guests while
• promoting a strong sense of community. Using person-centered and trauma-informed
• approaches, this role supports daily operations of the Resource Center and helps
• maintain a welcoming, respectful, and safe environment grounded in standards of well
• being, communication, and safety. Staff work closely with guests to empower their
• strengths, honor individual experiences, and support the pursuit of self-defined goals.
• This position requires professionalism and the ability to engage effectively with
• individuals, children, and families while providing support that balances compassion
• with accountability.
• The Haven will employ three full-time Staff during 1st shift with a Monday to Friday 8:00
• am to 4:30 pm schedule.

Duties and Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive

manner and orient them to Resource Center expectations and policies

• Maintain safe, clean, and welcoming spaces
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime

management

• Conduct intakes and basic needs assessments
• Complete written shift documentation in a timely and accurate manner
• Communicate collaboratively and professionally with other team members who

• serve guests, including service coordinators, other Resource Center associates,
• and managers

• Assist with coordination of on-site services, workshops, or partner visits
• Respond appropriately to crises, conflict, medical needs, and behavioral

challenges

• Participate in team meetings and weekly supervision
• Communicate important information to staff and supervisors including incident

reports and contact emergency services when needed.

• Support guests with completing applications, forms, and accessing online

services, community resource connections, and supporting basic needs

Compensation and Benefits

• $22/hour
• Employer-paid contribution up to 100% of healthcare premiums for medical,

dental, vision, life insurance and long-term disability

• Paid holidays
• Generous paid time off
• Matching 403(b) retirement plan

Skills and Qualifications

• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours including holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in face of

crisis situations

• Understand the impact of being unsheltered, instability, mental health, and

substance misuse

• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties

throughout shifts

Experience & Education

• Associate or bachelor's degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

• The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are
• committed to creating a diverse workplace environment that is welcoming and safe for
• all. All applicants will receive consideration for employment without regard to race,
• ethnicity, religion, gender, gender identity or expression, sexual orientation, national
• origin, genetics, disability, age, veteran status, or any other characteristic protected by
• federal, state, or local laws. We are committed to compliance with all fair employment
• practices regarding citizenship and immigration status.