Project Operations Analyst

We are seeking a Project Coordination Analyst to join our Corporate Team . This is a unique opportunity for an entrepreneurial, highly driven person with a well‑rounded skill set to join the Corporate Team, whose responsibilities extend beyond those of traditional project coordination. The ideal person for this role will need to not only have a strong grasp of project coordination, analysis, and cross‑functional support, but also be flexible and a strategic thinker able to take on a variety of tasks.

Responsibilities

• Project Setup & Validation : Receive and set up new projects/assignments across multiple systems, ensuring all provided information is accurate and complete.
• Project Maintenance : Manage and update project details, including following up with relevant stakeholders to obtain missing or revised information.
• Status & Billing Oversight : Maintain accurate project statuses and ensure invoicing and payor details are kept up to date.
• Access Management : Provide employees with appropriate access to projects/assignments across various platforms.
• Communication Support : Answer incoming calls via the call queue and respond to project setup requests received through group email.
• Special Projects : Provide support for ad hoc and strategic initiatives as needed.

Required Qualifications

• High school diploma or equivalent, and at least3 to 5 years of administrative or insurance‑related experience.
• Proven background in administrative support, including accurate data entry and data management.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) with the ability and willingness to learn new technologies.
• Demonstrated job stability and reliability.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Strong organizational and time‑management skills with the ability to consistently meet deadlines.
• Excellent written and verbal communication skills with a professional, approachable style.
• High level of accuracy, attention to detail, and thoroughness in all tasks.
• Collaborative team player who contributes positively to team dynamics.
• Must reside in the United States and in the Eastern time zone.
• Ability to work flexibly, including occasional evenings, weekends, or holidays during high‑volume periods or CAT (catastrophe) events.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience in insurance claims, including intake and claims management.
• Prior experience in the insurance sector and familiarity with dispute resolution processes is highly desirable.

Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer. 
• Flexibility to support urgent project setup needs during CAT (catastrophe) events and heavy workflow periods, which may require work outside standard business hours (nights, weekends, holidays).

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Medical, Dental, and Vision Insurance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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