Assistant Manager

Purpose of the Job

To manage, lead and coach a team of officers and senior officers in the Entity Management Team and provide day to day leadership. To be able to drive work processes from Mauritius for other Ocorian offices and ensure that work is delivered as per agreed SLAs. To be accountable for the objectives of the Entity Management Team and report to the Manager. To assist the Manager on various operational excellence and global operations projects.

Main Responsibilities

• To monitor incoming tasks and requests on the task manager platform and ensure that all tasks are allocated on a timely basis and in the most efficient and optimum manner
• To monitor the officers’ and senior officers’ progress on completion of tasks and processes and ensure that the relevant deadlines are being met
• To act as the first and/or second level of review for all the work done by the officers and senior officers, including ensuring that the work is error-free, as per the defined process and templates, is done within agreed timelines, is in accordance with the applicable laws and regulations
• To monitor and review time recording for all officers and senior officers and highlight any inconsistencies
• To act as the first contact point for any query or support required by the officers and senior officers
• To coach and train the officers and senior officers on an ongoing basis so as to ensure that the set standards are being met
• To provide regular reports, trackers and dashboards to the Manager on task completion and key success metrics
• To assist the Manager in the day to day management of the Entity Management Team

#LI-EM1
#LI-Hybrid

• Degree holder in Law, Finance or Management
• Professional qualification such as ICSA, STEP or ACCA would be an advantage

Knowledge, Skills and Experience

• At least 5 years work experience in a Management Company, with at least 2 years in a senior role involving supervising a team of junior staffs
• Thorough understanding of financial services and global business, including company secretarial and administrative processes
• Thorough knowledge of company and financial services laws and regulations, including AML/CFT requirements
• Attention to details, solutions-oriented, proactivity and adherence to processes
• Knowledge on Viewpoint and NavOne would be an advantage
• Proven Service excellence
• Proven people management
• Accurate
• Passionate and ambitious

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email hidden] .

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.