Front Office Agent

We are looking for a versatile Front Office professional to be the central point of coordination for our house — and the person who keeps everything running smoothly across our properties. Working closely with our Head of Relationships and the Hotel Director, you'll ensure a seamless, high-end experience for both guests and teams.

• Act as the central reference point ensuring smooth operations between teams (Housekeeping, Drivers/Maintenance, Service) across all properties
• Manage check-in and check-out, including in private apartments — warm welcomes, luggage assistance, ID and pre-authorisations, guided tours, menu presentation and dietary needs
• Deliver concierge services: restaurant, transport and event bookings, including for VIP guests, and keep the services directory up to date
• Coordinate operational logistics with the Driver & Maintenance team, and oversee parking allocation for guests and staff
• Support stock management with Housekeeping (consumables, uniforms, guest amenities) and contribute to back-office and administrative tasks, procedures and daily reporting
• Actively upsell the house's services (spa, dining, experiences) to enrich the guest experience and grow revenue
• Manage front-office systems (PMS and integrations) and take part in weekly operational meetings
• Experience in a front office / guest-facing role, ideally in starred or luxury establishments
• Advanced English and French essential 
• Proficiency with hotel management software (PMS) and general office tools
• Strong sense of service, rigour, organisation and attention to detail
• A hands-on, versatile, solutions-oriented mindset and a taste for teamwork
• Driving licence required (own car preferred)
• Legal right to work in France (EU citizenship or a valid French residence/work permit) — no visa sponsorship offered
• Contract: permanent (CDI)
• Working hours: 42 hours per week, 6 days per week
• Salary: €2,350 gross
• Cellar distinguished by the  Wine Spectator – Best of Award of Excellence
• Possibility to grow and expand your role
• Small dynamic & friendly team 
• An exceptional setting in the mountains of Megève, in a human-scale house with a strong artistic identity