CX Specialist @ 123inkt group

Imagine this.

You start your day in a sunny office in Valencia.

A customer reaches out with a question.

By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.

No endless complaints.

No robotic scripts.

Just genuine conversations where you make someone's day a little easier.

Welcome to weWow 👋

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

What will you actually do?

• Help Dutch-speaking customers via phone, email and chat
• Answer questions about orders, deliveries, products and returns
• Find quick and customer-friendly solutions
• Guide customers to the right products when they need advice
• Work together with different teams to solve customer requests efficiently
• Make sure every customer leaves the conversation feeling heard and helped
• Every interaction is an opportunity to create a great customer experience.

This role suits you if you…

• Are a native Dutch speaker
• Enjoy helping people and making their day easier
• Communicate clearly and with empathy
• Stay calm and solution-oriented, even when things get busy
• Work accurately and pay attention to detail
• Love learning and improving every day

Requirements

• Native Dutch speaker
• Good level of English
• Available to work on-site in Valencia
• Strong communication skills
• Customer-first mindset
• Problem-solving attitude
• Team player who enjoys working in an international environment

What we offer 💛

• Breakfast & lunch at the office
• Spanish health insurance
• Free Spanish lessons
• Growth opportunities within weWow
• Monthly events, sports & socials
• Relocation support to settle in Valencia£

And most importantly

An international work environment where you’ll quickly feel at home.