VoIP Engineer

• We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk
• (FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.
• The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,
• along with a proactive approach to troubleshooting and optimization.

Key Responsibilities

• Design, implement, and maintain VoIP and contact center solutions
• Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems
• Build, customize, and optimize call flows including IVR, queues, and call routing strategies
• Monitor system performance and ensure high availability and reliability
• Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure
• Optimize overall system performance including call quality, latency, and routing efficiency
• Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks
• Develop and maintain automation scripts using Python or Bash
• Work with RESTful APIs and WebSockets for system integrations and enhancements
• Collaborate with cross-functional teams to improve contact center operations

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field

• 1–2 years of experience in VoIP or Contact Center environments
• Strong understanding of SIP, RTP, IVR systems, queues, and call routing
• Hands-on experience with Asterisk (FreePBX) and 3CX
• Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)
• Experience implementing and supporting contact center solutions
• Experience with API integrations (RESTful APIs, JSON, webhooks)
• Basic scripting or programming skills (Python or Bash)
• Familiarity with Linux systems and environments
• Experience with VoIP monitoring and troubleshooting tools
• Familiarity with CRM systems or third-party integrations
• Nice to have experience with Zoom Phone or Zoom Contact Center