Activity Center Manager Assistant

• Customer service and member experience
• Activity Center daily operations
• Member engagement and community outreach
• Administrative support and operational reporting
• Company policies and compliance
• Health plan benefits and member education
• IPA structure and workflows
• PCP and specialist network coordination
• Referrals and authorization processes
• Provider and clinic relations
• Staff scheduling and workflow coordination
• Inventory and supply management
• Event planning and coordination
• Operational reporting and performance monitoring
• Process improvement initiatives
• Staff supervision and coaching
• Team communication
• Conflict resolution
• Problem-solving and decision-making
• Employee training and development
• Independently managing Activity Center operations
• Membership growth and retention
• Community partnership development
• Operational and financial reporting
• Quality improvement initiatives
• Supporting strategic planning and special projects
• Regular and consistent attendance
• Other duties as assigned

Requirements

• High school diploma or GED required.
• Associate's degree in Healthcare Administration, Recreation, Business Administration, Social Services, or a related field preferred.
• Minimum of 1–2 years of administrative, customer service, or program coordination experience, preferably in a healthcare, senior services, community center, or recreational setting.
• Experience working with older adults or diverse populations is preferred.
• Previous experience supporting events, activities, or community engagement programs is a plus.