NX Workforce Management Associate

Why Join IntellaTriage?

• Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

• Build a strong foundation in healthcare compliance and operations.
• Gain experience with regulatory compliance, audit support, and operational excellence.
• Work alongside experienced leaders committed to professional development.
• Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

• The NX Workforce Management Associate plays a critical role in supporting the Nursing
• Experience (NX) ecosystem by helping ensure that the right nursing resources are available at
• the right time to deliver exceptional patient and client experiences. This position supports
• workforce planning, staffing optimization, schedule management, real-time operational
• monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with
• Workforce Management, Clinical Operations, and operational leaders, the associate helps
• maintain appropriate staffing coverage, optimize service levels, and support the continuity of
• safe, high-quality nurse triage services. This role directly contributes to operational excellence,
• clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.

Core Responsibilities

• Assist with workforce forecasting and staffing plans.
• Monitor daily staffing levels and schedule adherence.
• Create, maintain, and publish employee schedules.
• Analyze workforce trends, attendance, productivity, and service-level metrics.
• Support real-time operational monitoring and staffing adjustments.
• Generate workforce reports and dashboards for leadership.
• Coordinate with Operations, Clinical Leadership, HR, and Finance teams.
• Identify staffing gaps and recommend schedule adjustments.
• Maintain workforce management systems and ensure data accuracy.
• Support continuous improvement initiatives across workforce operations.

Minimum Qualifications

• 0–2 years of experience in workforce management, scheduling, healthcare operations, or a

related field.

• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Intermediate Microsoft Excel skills; workforce management software experience preferred.

Education Requirements

• High school diploma or GED required.
• Associate's degree in Business Administration, Healthcare Administration, Operations

Management, Human Resources, or a related field preferred.

• Equivalent education and relevant experience may be considered.

Preferred Attributes

• Highly organized and detail-oriented.
• Customer-service mindset with strong accountability.
• Adaptable to changing operational priorities.
• Interest in healthcare operations and workforce optimization.
• Passion for supporting nursing teams and operational excellence.

FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.