Spa & Leisure Supervisor

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown Melbourne is seeking an experienced Spa & Leisure Supervisor for a 12-month fixed term contract, to support the daily operations of Crown Spa and the Towers Pool & Fitness Centre .

As the ultimate destination for luxury hotel experiences and guided by Crown’s 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience. As a Spa & Leisure Supervisor you will be responsible for :

The Role

• Oversee day ‑ to ‑ day spa and leisure operations, including guest relations and reception support
• Lead, coach, and motivate a large operational team
• Deliver personalised service for all guests, including VIPs and Crown Spa Club members
• Manage guest feedback and resolve issues professionally
• Monitor service standards, cleanliness, and brand presentation
• Support rostering, labour efficiency, onboarding, and performance management
• Assist with stock control, reporting, and achievement of sales and revenue targets
• Ensure compliance with health, safety, and regulatory requirements
• Collaborate with internal stakeholders across Hotels, F&B, Gaming, and Front Office

​

About You

• Previous supervisory experience in a luxury spa, wellness, or 5 ‑ star hospitality environment
• Strong people leadership and customer service skills
• Confident communicator with excellent attention to detail
• Ability to thrive in a fast ‑ paced, premium service environment
• Experience with spa systems, hotel PMS (Opera preferred), and Microsoft Office
• Relevant qualifications in Health, Beauty, Fitness, or Massage are desirable

​

What We Offer

• Career progression within Crown’s premium hospitality portfolio
• Staff benefits across hotels, dining, and entertainment
• A supportive, inclusive, and professional team environment

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.