About The Role

Lead and shape the QA function at the AI-native insurance platform of choice for the world's leading insurers
100% remote, with a global, diverse team
Own quality strategy for a fast-growing product suite, with a direct line to the Head of QA and real influence over how we build

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide
Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market
Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing
Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines
Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction
Deliver executive-level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross-functional leadership

Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization
Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function
Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence
Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle

Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams
Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies
Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early
Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems
Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability

Bachelor's degree in Computer Science, Engineering, or a related field
8+ years of experience in software QA spanning both manual and automated testing of web and API applications, including at least 2+ years directly managing QA Leads, senior engineers, or a multi-team QA function
Experience in the insurance or a similarly regulated, complex industry is a strong plus
Proven track record establishing QA processes, tooling, and standards organization-wide, not just within a single team
Experience navigating executive-level reporting — comfortable turning quality metrics into insights and recommendations for senior leadership

Deep understanding of software testing methodologies, tools, and processes across the full testing lifecycle
Experience implementing and scaling automated testing frameworks in an agile environment, with deep understanding of BDD and Gherkin
Hands-on familiarity with testing tools for JavaScript and .NET such as Jest, Mocha, JMeter, Cypress, Selenium, Puppeteer, NUnit, Cucumber, Telerik, Specflow, or similar, and how to integrate them with CI
Proficient with defect tracking and test management tooling, with strong experience setting up QA processes and running structured performance reviews
Working knowledge of performance, security, and compliance testing domains
Practical experience building and rolling out AI-powered processes across teams or workflows

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QA Manager