Sign In
Skip to content
← Back to job listings

Technical Support L1

Talentgrator · Prague, Czech Republic

Technical Support / HelpdeskExternal listingfull-time10 days ago

About The Role

  • Act as the initial point of contact for users by providing first-line technical support, responding to basic requests, and filtering out inquiries not related to technical issues.
  • Troubleshoot common issues, including product setup, basic technical troubleshooting, password resets, and other standard user problems.
  • Monitor systems and services, identify irregularities or performance issues, and log incidents when anomalies are detected.
  • Provide general assistance to users, answering common questions, helping them navigate services, and guiding them through available documentation.
  • Escalate complex or critical issues to the L1 Team Lead, L2/L3 support teams, or infrastructure engineers when deeper technical investigation is required.
  • Document recurring issues and solutions by collecting and sharing information to update the internal knowledge base and improve support processes.
  • Experience in customer support or related fields
  • A Bachelor’s degree in Computer Science or a related technical field is preferred (final-year students are also welcome)
  • Availability to work full-time
  • Excellent English skills (both written and spoken)
  • Strong communication skills in Russian and English
  • Understanding of web technologies and client–server logic
  • Experience analyzing HTML and CSS
  • Ability to work with browser console and investigate HTTP errors
  • Understanding of network requests and browser developer tools
  • Ability to analyze technical issues and find solutions
  • Nice to have
  • Experience in programming (any language)
  • Experience working with APIs or understanding how APIs work
  • Previous experience in technical support
  • Experience in customer-facing roles such as consulting, sales, or account management
  • 25 vacation days and 5 family days yearly
  • Flexible start to the workday
  • Support from a professional corporate coach and psychologist
  • Regular internal and external activities, workshops, trips, and corporate events
  • Access to our internal knowledge base, meetups, and team-building activities
  • Ongoing training in new technologies and continuous professional development support

This is an external listing. JobSpring does not represent or verify the employer. Report this listing