Hard Rock Cafe 2026 - District Retail Manager

🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!

Proudly part of db Group , one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.

We’re currently on the lookout for a passionate and talented individual to join our team ready to deliver world-class service as a District Retail Manager ✨

This person will be managing the Retail daily operations while ensuring that the business is maximizing its potential. He/she will be responsible for the buying process, daily activities and tasks, Retail inventories, financial results of the department as well as developing and retaining the Retail Team.

To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.

• Guest Experience - To deliver an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
• Ordering – To ensure a full retail assortment at all times by ensuring that the buying process is executed on-time, respecting vendors’ production lead time and logistics challenges including customs and clearance requirements.
• Have a good understanding of shipping and customs clearance procedures for their respective market
• Follow a visual merchandising plan to have the Rock Shop inviting and appealing following HRI guidelines.
• Sales - To grow the business by using innovative sales and marketing activations and by establishing sales goals and objectives for the Retail team
• Ensure that KPI targets are in place in order to provide direction to enhance sales performance.
• Manpower – ensure that the Rock Shop is properly staffed at all times in relation to business volume.
• Retail Inventory Management – To conduct Retail Inventories on monthly basis, analyzing the report,
• Profit - To maintain a financially profitable retail business operation by controlling costs and labor.
• Ensure that the Unity Guest Loyalty program is executed properly within the Rock Shop
• Train/coach and document employees to meet standards and to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Build business/market share by thinking of new ways to promote the brand and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Applicable standard of education is required.

SKILLS

• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
• Adherence to health/safety and food safety regulations.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

Why Join Us?

Be part of Malta’s one of the most respected hospitality brand and contribute to a culture where quality, teamwork, and passion for food come first. We offer an inspiring work environment with opportunities for growth and development.

To Apply

• Click the “Apply for this Job” button and submit your CV.
• We look forward to hearing from you!