Administrative Clerk

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland

Reports to: Intake Director and CEO

Education & Experience

• High school diploma or equivalent required; BA/BS preferred.
• 1–3 years of administrative experience, with preference for experience in mental health or substance use settings.
• Strong verbal and written communication skills required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment.

Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners.

Key Responsibilities

• Answer and direct phone calls professionally; provide basic program information.
• Greet clients and visitors with courtesy and professionalism.
• Maintain confidentiality of sensitive client and office information.
• Perform data entry, filing, document preparation, and correspondence.
• Track reimbursements, office expenditures, and assist with report reconciliation.
• Independently draft letters, memos, and internal communications.
• Assist with intake processes and other special projects assigned by the supervisor.
• Handle multiple tasks efficiently under high-stress conditions.
• Communicate effectively with clients, staff, and others to resolve questions or concerns.

Other Position Characteristics

• Requires constant mental alertness, attention to detail, and accuracy.
• Supports overall office efficiency by assisting staff and leadership.
• Friendly, compassionate, and capable of understanding client challenges.
• Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification.

Why PGIC

• Join a dedicated team providing meaningful services in Baltimore.
• Work in a professional environment that values growth, collaboration, and client-centered care.

Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency.

Staff Name (Print): _______________________________________________

Staff Signature: _______________________________________________

Date: __________

HR (or Designee) Signature: _______________________________________

Date: __________