About The Role

Assist with processing purchase requsitions and generate purchase orders in Azelis ERP. Tackle any deviation (price, quantities, leadtimes, regulatory, …) with Supply Planners and Product Managers.
Ensure proper follow up of order pipe. Trrack deviations and maintain dates and data.
Coordinate with Customer Experience Specialists to ensure timely order fulfillment.
Handle upstream logistics (transportation, warehouse receipt where applicable).
Take care of import arrangement where applicable.
Rationalize cost per unit, using various leverages (bundling of multiple orders, limitting partial deliveries, avoiding express, …).
Accrue logistic costs properly (transport, surcharges & demurrages, other logistics costs). Report any deviation in automatic calculation to logistics team.
Handle any inquiries related to orders and order documentation from principals, forwarders, customs and warehouses.
Advise Customer Experience Specialists on any pain point which would prevent/delay deliveries to customers.
Interact with principals, forwarders, customs and warehouses regarding order status, quotations and deliveries. Track orders and follow up on outstanding deliveries.
Propose logistic solutions in case of deviations, in cooperation with logistics/commercial teams.
Verify invoices against purchase orders and delivery notes. Ensure on-time invoice matching, raise credit notes/adjustments.
Assist with supplier onboarding, documentation collection, price list recording.

Master ERP functionalities related to own scope.
Ensure compliance with all company policies and procedures.
Comply with QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
Provide feedback to all stakeholders to allow closing of non-conformances in CRM.
Translate the Group’s Sustainability Strategy into concrete job-related actions.

Provide regular feedback to process owners and key users to enable operational excellence, efficiency and effectiveness.
Develop expertise in processes and work instructions related to own scope and support development of best practices.
Contribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.
Act as back-up within the Procurement team as required.

Customer and principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teams
Number of orders processed in D365 weekly
Order accuracy %
Automation and tool adoption index
Up-to-date order pipe : date-management hygiene %, comments on deviating PO
Fill rate %
Supplier OTIF %
LC cost per kg
%Logistics accruals vs actuals
Auto-match rate
Punctuality of invoice matching
Response and resolution time (vs Service Level Agreement)
Reduction in recurring customer and principal issues

Proven experience in procurement, supply chain, imports and cross-functional working.
Basic knowledge of procurement or supply chain processes
Excellent organisational skills, attention to detail and autonomy.
Time management and prirotization.
Agility, continuous improvement mindset.
Collaboration and teamwork
Advanced user of various IT tools & ERP systems.
Understanding of customer, supplier and market dynamics and requirements.
High service level standards.
Strong communication skills, conflict resolution.
Proficiency in English.

Bachelor’s degree in Supply Chain, Business, or equivalent experience.
3+ years of experience in procurement, or related roles
Experience in specialty chemical distribution or similar regulated industry preferred.
Proficiency with Microsoft Excel (Advanced level required).
Experience using Microsoft D365 or similar ERP system (Preferred).
Supply chain certifications (e.g., APICS CPIM/CSCP) a plus.

Reporting line

Internal and external stakeholders of the role

Internal: Commercial Team, Customer Experience & Supply Chain Team, Finance Team, SHEQ Team.
External: Principals, Customers, Logistic Providers, Warehouses, Customs.

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Supply Chain Administrator