Skilled Technician

• The role holder demonstrates core skills, knowledge, and competence in all
• role requirements, and is improving capability and proficiency

• Is technically trained for “Standard” jobs but may not have put all training into

practice and is exposed to “complex” jobs with supervision

• Requires further support, development and supervision to meet targets and

complete new or unfamiliar tasks

• Responds effectively by understanding and listening to customer needs to

deliver great service

• Finds appropriate opportunities to present and sell Value Added Products and

Services (VAPS)

• Understands company policies and procedures and complies with them
• Understands and works towards branch and personal KPIs
• Maintains tools and related kit in good condition