Administrative Assistant

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description

Job Title: Administrative Assistant – Billing

Department: RCM-Billing

Location: Charlotte, NC Randolph Road and Park Road locations

Reports To: RCM Manager

Position Summary

The Administrative Assistant provides administrative and clerical support to the billing and revenue cycle team to ensure efficient and accurate processing of billing-related activities. This role assists with documentation, data entry, account support, and communication with internal teams and patients. The Administrative Assistant plays a key role in supporting workflow efficiency and maintaining the integrity of operations.

Key Responsibilities

• Provide administrative support to the revenue cycle team
• Assist with data entry and maintenance of patient information in the practice management system
• Prepare, organize, and distribute documents and reports
• Support claim submission processes and ensure required documentation is complete
• Answer incoming calls and route appropriately
• Track and log correspondence, including incoming mail, faxes, and electronic communications
• Assist with payment posting support and reconciliation tasks as needed
• Maintain accurate and organized files (electronic and paper) for records
• Assist with AR, coding, and patient access teams to support issue resolution
• Ensure compliance with HIPAA and organizational policies when handling patient information
• Identify workflow inefficiencies or documentation gaps and escalate to leadership

Qualifications

Required

• High school diploma or equivalent
• Minimum of 1–2 years of administrative or healthcare office experience
• Basic understanding of medical billing or revenue cycle processes
• Experience with computer systems, data entry, and Microsoft Office applications
• Strong organizational and customer service skills

Preferred

• Experience in oncology or specialty healthcare setting
• Familiarity with practice management systems and EHR platforms
• Exposure to insurance claims processing or billing workflows

Key Competencies

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Effective communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Customer service and patient-focused mindset
• Team collaboration and dependability
• Basic problem-solving skills

Working Conditions

• Primarily office-based in a billing or business office environment
• Frequent interaction with internal staff and occasional patient communication
• Regular use of computers, phones, and office equipment

Physical Requirements

• Ability to sit for extended periods
• Ability to use standard office equipment, including computers, telephones, and printers