Applications & Workplace Specialist

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.

 

Responsibilities

• Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
• Manage requests for hardware, software and user account creation;
• Install, configure and update applications across their lifecycle;
• Support software deployment and application packaging activities;
• Coordinate setup and delivery of new laboratory and kiosk devices;
• Monitor and resolve incidents and service requests in line with SLA targets;
• Maintain inventory data in CMDB/Helix and Active Directory;
• Support account administration and periodic access reviews;
• Track software licensing usage and support procurement processes;
• Contribute to Windows 10 to Windows 11 migration activities;
• Monitor service KPIs and support continuous improvement initiatives;
• Collaborate with users, technical teams, vendors and stakeholders.
• 3–5 years of experience in IT Support, Workplace or End-User Computing;
• Experience supporting laboratory, scientific or R&D environments;
• Strong knowledge of Windows environments and application support;
• Experience with Active Directory and ITSM or CMDB tools;
• Understanding of infrastructure, networks and software deployment;
• Experience in system migration projects;
• Strong problem-solving and organizational skills;
• Ability to work independently and collaboratively;
• Professional proficiency in English.

Additional Valued Experience

• Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
• LIMS, ELN or similar scientific systems;
• BMC Helix or equivalent tools;
• SCCM, MECM, Intune or similar deployment platforms;
• Software asset and licensing management;
• Experience in life sciences, pharmaceutical or industrial environments;
• French language.