Spa Reservationist

At Appellation Lodi, Wine & Roses Resort and Spa, we believe in creating extraordinary guest experiences rooted in relaxation, elegance, and genuine care. Our award-winning spa is more than a place of rest. It’s a space where wellness and hospitality come together to rejuvenate the body, mind, and soul.

The Spa Reservationist serves as a warm, professional point of contact and a vital communication link between guests, spa staff, operations, and other facility departments. This role is responsible for managing all incoming reservation calls with efficiency, accuracy, and professionalism, including booking appointments, processing cancellations, and responding to inquiries regarding services, facilities, group bookings, and special promotions.

The Spa Reservationist delivers exceptional customer service while maximizing spa occupancy and revenue through effective scheduling and guest engagement. This position also requires clear and consistent communication with Spa Management and the Concierge team, ensuring all guest information, reservations, and group details are accurately recorded and maintained.

This is a part-time position that requires flexible availability, including weekends and holidays.

Job Responsibilities include but not limited to

• Responsible for coordination and booking of Spa services
• Having the knowledge to answer all inquiries pertaining to the spa services and products, making appointments and scheduling therapists
• Upsell services, packages, and specials.
• Communicate and explain all Spa policies and procedures to guests
• Check, respond and follow-up to all voice and email messages.
• Review all reservations booked since your last shift for any errors.
• Take calls from groups to arrange and complete group spa appointments.
• Make sure each guest treatment is entered into Resort Suite correctly and all information should be current and verified with guest
• Resolve any discrepancy on appointments prior to guest arrival. Seek Spa Management assistance, if needed.
• Make all Spa Confirmation calls 36 hours before scheduled appointment, including all required information (i.e., amenities, early arrival, cancellation policy, etc.)
• Check waitlists
• Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
• Assist the reception area with guest requests, check-ins, and check-outs, and selling retail products, as needed.
• Assist with Spa Attendant Duties, as needed, including laundry, inspection and maintenance of the locker rooms, tranquility room, and courtyard
• Work directly with the Spa Management for any downtime activities or projects

Compensation & Benefits

• Pay: $19.50 per hour
• 401(k) Matching
• Aflac Supplemental
• Team Member Discounts

GROW WITH US

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place - All designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas.

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• At least 1 year customer service experience specifically scheduling appointments
• Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
• Ability to communicate and describe in an articulate manner the spa offerings and their benefits.
• Be able to make sound decisions by anticipating guest needs
• Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
• Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
• Maintain an understanding and knowledge of the spa industry.
• Must be able to type/write in a proficient manner to ensure a quality and timely product.
• Computer literate and complete all transactions and requests accurately
• Efficiently utilize computer equipment and fax machine to complete all transactions and requests.
• Ability to focus attention on details.
• Ability to prioritize, organize and follow up on tasks
• Must maintain confidentiality of guest information
• Be able to handle guests’ complaints in a courteous and professional manner and stay calm under pressure