Senior Technical Customer Engineer

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties and Responsibilities

• Provide technical, application, and trouble shooting support to the field.
• Follow up the industrial and competitors’ technical development.
• Conduct technical training internally & externally with Product Business Unit teams.
• Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.
• Follow up the industrial and competitors’ technical development.
• Routine management of technical affairs.
• Prepare equipment for customer attended demonstration.
• Support trade show and sales presentation.
• Strengthen technical communication with parent companies and sister companies

• Define testing plan or testing requirements with customer’s technical department or end user
• Gather and tabulate technical data and invention of dispensing processes directly for new market.

• Collect and analyze competitor’s technical data
• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
• Write and present test reports to both internal and external customers with clear, concise data.
• Participate and take on additional assignments and projects as required.

Education and Experience

• College degree or above with Mechanism/Electronics major.
• At least 7 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge . Fluid dispensing experience is preferred. working experience in MNC is preferred.

Skills and Abilities

• Good at English in verbal.
• Excellent interpersonal and communication skills.
• Strong analytical and Computer Skills,
• Out going, Mature; logical thinking and wide-mind, team work spirits;
• Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;