Repair Technician, II

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Provides repair services and solutions of customer equipment. Performs modular level repair of Zebra handheld devices under service contract in workbench environment. Loads and tests software applications and operating software. Uses small hand tools. Performs basic soldering. Possesses a basic understanding of application loading of devices and basic PC skills.

Essential Duties and Responsibilities

• Provides repair services and solutions of customer equipment.
• Performs logistical tasks, trouble shooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products.
• Troubleshoots quickly and accurately based upon information given, observations, and/or product knowledge.
• Understanding of the top common failure modes of products in areas of expertise.
• Regularly contributes ideas and supports the implementation of continuous improvement action items.
• Performs tasks associated with servicing customer product using both mechanical and electronic based skills. To include: Electronic/mechanical repairs, board level repairs, cleaning, loading software/firmware, testing, and final inspections.
• Ability to troubleshoot quickly and accurately (mechanical or electrical issues) based upon information given, observations, schematic fault analysis, and/or product knowledge.
• Learns and develops familiarity with a smaller subset of products and processes.
• Applies basic knowledge of electronic principles
• Documents records of work performed to resolve customer issues.
• Basic PC skills, MS office etc.

Job Requirements

• Minimum Education: High School diploma or GED preferred but not required
• Minimum Work Experience: 1+ years of experience

Key Skills and Competencies

• Experience as a repair technician, having performed repair operations to required quality levels and job standards.
• General math skills
• Knowledge of computers and test equipment is required.
• Manual dexterity and visual coordination are required.
• Prior use of various hand tools.
• Ability to stand and sit on production line throughout the shift.

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights

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Conozca sus Derechos

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .