Sales & Customer Service Representative

About Us

Join the New Frontier Immigration Law

team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Learn more about New Frontier Immigration here .

Learn more about our CEO/Founder Hillary here .

Learn more about our Core Values here .

Why Apply

• Are you passionate about helping immigrant families build brighter futures?
• You’ll thrive in this role if you bring both heart and hustle—a genuine care for people, paired with the motivation to hit goals and grow your career.

• Purposeful Work – Every call you take could help a family stay together or find safety and opportunity.
• Supportive Culture – Join a values-driven team that believes in hope, courage, and transformation.
• Growth Opportunities – Learn immigration law basics, develop your consultative sales skills, and advance within a mission-driven firm.
• Recognition & Incentives – Be rewarded for great work with individual and team bonuses.

Role Objective

We’re looking for a bilingual (English/Spanish) Sales and Customer Service Representative to join our growing team. This role blends empathetic customer service with performance-driven sales to guide individuals and families toward life-changing legal solutions.

Success Attributes

• Sales-Driven with Heart – You have at least 3 years of proven experience in consultative or service-based sales, and you thrive on delivering results that truly matter.
• Empathetic Communicator – You’re skilled at listening deeply, speaking clearly, and making people feel understood.
• Mission-Aligned – You’re passionate about justice, dignity, and supporting immigrant communities.
• Resilient & Self-Motivated – You can navigate emotionally charged conversations while maintaining focus and energy.
• Highly Organized – You manage your time well, prioritize tasks effectively, and stay on top of systems and documentation.

Responsibilities

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into initial consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call handling metrics.
• Maintain accurate and timely notes in our CRM system.
• Work closely with teammates to continuously improve client experience and sales strategy.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Go the extra mile to engage customers

Required Background

• The ideal candidate for this role must possess previous demonstrated success in sales.
• Fluent bilingual skills in English and Spanish (native or near-native fluency)
• Minimum 3 years of successful sales experience, preferably in service-based industries
• Strong customer service background and phone communication skills
• Ability to work some evenings/weekends, depending on client demand

Preferred Background

• Experience in legal services, healthcare, insurance, or financial services
• Background in high-volume phone-based environments such as call centers or client intake
• Previous roles in education sales, real estate, or coaching programs
• Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms

Compensation

• $16,000 - $18,000 MXN pesos/month (Net Salary)
• Uncapped Commissions. Up to $12,000 - $22,000 per month.
• 8 hours per day, 2 off days per week.
• 100% Remote Work anywhere in Mexico.
• Growth Opportunities.