Night Auditor

Night Auditor - 402150

Department: Rooms

Reports To: Front Office Manager/Director of Front Office Operations

FLSA: Non-Exempt

Job Summary

• The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front
• desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime
• hours. The role also involves providing exceptional customer service to hotel guests.

Essential Duties and Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests

efficiently.

• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring

proper posting to guest accounts.

• Ensure proper communication with the next shift and management team, noting any issues or

important information.

• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the

appropriate department as necessary.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.

Skills and Abilities

• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Reasonable Accommodations

• The hotel is committed to providing reasonable accommodations to enable individuals with
• disabilities to perform the essential functions of the job. If you require an accommodation,
• please discuss your needs with the Human Resources department.

Requirements

Physical Requirements

• Ability to stand, walk, and remain in a stationary position for extended periods.
• Ability to lift, carry, push, or pull up to 20 pounds occasionally.
• Visual and auditory ability to operate office equipment, including computers and phones, and to
• respond to emergencies.
• Ability to perform repetitive motions, such as typing and writing.

Work Environment

• Work is performed in a hotel environment, primarily at the front desk.
• The position involves overnight shifts, including weekends and holidays.