Customer Support Representative/Accounting Support

We are currently looking for a Customer Support Representative/Accounting Support who will resolve customers' queries and complaints by recommending solutions and assisting customers with issues when using company products and services. The CSR facilitates the relationship between the company and its guests by processing orders and assisting with account questions, billing, and cancellations. This role also includes light accounting responsibilities, primarily focused on billing accuracy and payment-related recordkeeping, so a candidate who is detail-oriented and comfortable with numbers will do well here.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Marketing Project Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

• Manage the online chat support system to assist customers with inquiries and issues
• Provide prompt and accurate responses to customer queries
• Escalate complex help desk tickets to the internal team for further resolution
• Maintain a high level of customer satisfaction by understanding guest needs and offering effective solutions
• Keep track of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Process guest billing questions, minor invoice corrections, and payment disputes
• Assist with basic recordkeeping tasks, such as logging refunds, cancellations, and payment adjustments accurately
• Flag any billing discrepancies or unusual charges to the accounting team for review

REQUIRED EXPERIENCE & QUALIFICATIONS

• Prior experience in a customer support, help desk, or client-facing role
• Basic familiarity with billing, invoicing, or payment processing is a plus
• Strong written and verbal English communication skills
• Comfortable working with chat support tools and standard office/spreadsheet software
• Prior experience in a customer support, help desk, or client-facing role
• Basic familiarity with billing, invoicing, or payment processing is a plus
• Strong written and verbal English communication skills
• Comfortable working with chat support tools and standard office/spreadsheet software

NICE-TO HAVE

• Experience in the hospitality industry
• Basic bookkeeping or accounting exposure (e.g., QuickBooks, Excel)
• Experience with property management or reservation systems