Senior IT Analyst

Expert IT Analyst

We are Optiveum, a specialized IT recruitment and outsourcing company. Currently, we are looking for an Expert IT Analyst to join our client—a highly established and prominent organization in the banking industry .

In this role, you will join a team responsible for building, enhancing, and operating a Self-Service Portal that enables self-service capabilities for end-users across the bank. You will drive the design, development, and continuous improvement of automated services while contributing to the overall service architecture to deliver a best-in-class digital user experience.

What you will do

• Take end-to-end ownership of the service architecture, workflows, and integrations supporting the Self-Service Portal ecosystem.
• Analyze, design, develop, and maintain requestable and automated services.
• Gather, challenge, and translate business requirements into concrete technical solutions.
• Design service questionnaires, approval flows, workflows, and application integrations.
• Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
• Create and maintain technical specifications, process documentation, and operational procedures.
• Drive standardization, automation, and optimization across the service catalog.
• Collaborate closely with service owners, platform teams, and stakeholders in an Agile environment.

What we expect

• Strong, proven experience as an IT Analyst, System Analyst, Service Developer , or in a similar role.
• Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM) .
• Practical knowledge of BMC Helix, Digital Workplace, Self Service Portal , or comparable service management platforms.
• Strong knowledge of databases and SQL (including MySQL) .
• Experience with Workspace Developer or similar service development environments.
• Background in data analysis and interpreting data to support business decisions.
• Good understanding of service architecture, integrations, and enterprise application design.
• Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
• Advanced proficiency in both Polish and English .

What is offered

• Salary: Up to 130 PLN/h net (B2B).
• Work model: Hybrid (50% remote / 2 to 3 days per week from the office).
• Location: Warsaw , Poland.
• Contract type: B2B contract (initial project duration from mid-August 2026 to mid-February 2027, with a high likelihood of extension).
• Fast-track payments: Accelerated payment terms for B2B contractors.