Corporate Trust Operations Associate - Ireland

Overview

Provides in-depth operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
• Provide support on projects impacting the Corporate Trust Operations team by executing defined test plans.
• Assist with training of less experienced personnel.
• Research and resolve complex operational and/or calculation discrepancies in response from bondholders and business partners.
• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
• Communicate with bondholders and business partners in response to their inquiries.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

Supervisor/Managerial Responsibilities

Education and Experience Required

Bachelor's degree and a minimum of 1 years' relevant experience, or in lieu of a degree, a combined minimum of 5 years' higher education and/work experience, including a minimum of 1 years' relevant experience

Strong analytical skills

Strong problem-solving skills

Strong written and verbal communication skills

Detail-oriented

Education and Experience Preferred

• Financial services internship or experience
• Securities knowledge
• Ability to work under time constraints while maintaining accuracy
• Strong organizational skills
• Ability to partner with various stakeholders
• Strong interpersonal skills with ability to set examples for others

Physical Requirements

• Location
• Dublin, Ireland