Seller Assist – Outbound Sales Associate (Hybrid)

Lead Management & Conversion

• Manage Australia-based inbound and outbound leads from multiple sources, including broker referrals, Seller Assist referrals, website enquiries, cold outreach, and internal or partner networks.
• Qualify, nurture, and convert Australian-based leads into booked appointments with Seller Assist CSMs. Conduct structured discovery conversations to understand each customer’s selling and lending needs (e.g. refinance, new purchase, equity release).
• Clearly articulate the value of Seller Assist and our broker network to encourage customers to progress to an appointment.
• Maintain consistent, professional communication with prospects to ensure engagement and readiness to proceed.
• Accurately record and track lead progression, activities and outcomes in Salesforce CRM, ensuring data quality and up‑to‑date next steps.

Pipeline Nurturing

• Own and manage a growing Seller Assist pipeline of “not yet ready” clients and maintain warm relationships until they are ready to sell or progress with their lending needs.
• Execute structured nurturing strategies such as scheduled follow‑ups, check‑ins, value‑add touchpoints and reminders.
• Monitor key milestones (e.g. planned sale dates, finance timeframes, campaign go‑live dates) and time outreach to maximise conversion.
• Collaborate with the broader Seller Assist and Home Loans teams to ensure smooth handovers and a consistent customer experience.
• Sales Enablement & Partner Support Support broker and real estate referral partners with timely updates on lead status, appointments and key outcomes.
• Identify opportunities to drive higher referral quality and volume through feedback loops with Agent Services BDMs and brokers.
• Provide insights and feedback on lead trends, conversion metrics, objection themes and opportunity areas to help improve campaigns and sales processes.
• Leverage available tools (e.g. Lendi/Aussie platforms, email, phone, SMS) to streamline the customer journey and prepare customers for meetings (e.g. document upload, completion of online forms).

Collaboration & Communication

• Work closely with internal brokers, Agent Services BDMs, CSMs, and home loan associates to align on client readiness and next best actions.
• Maintain strong relationships with internal stakeholders across Seller Assist, Real Estate Partnerships, and Home Loans to ensure a seamless, end‑to‑end customer experience.
• Actively contribute to a high‑performance team culture by sharing learnings, participating in sales floor huddles, and engaging in healthy competition.
• At least 2 years background in telephone‑based business development, inside sales, contact centre, or similar high‑volume sales environment.
• Strong sales and communication skills with a proven ability to convert opportunities into appointments against clear KPIs.
• Recent and proven experience in cold calling or outbound calls is non-negotiable.
• Experience managing a high volume of leads or pipelines within a CRM (Salesforce experience highly regarded).
• Confident speaking with customers, handling objections, and asking commercial questions that uncover needs and timelines.
• Excellent interpersonal skills and a team‑first mindset, with the ability to work collaboratively with multiple stakeholder groups.
• Highly organised, with strong attention to detail and the ability to manage time and priorities in a fast‑paced environment.
• Desirable Experience as a Business Development Manager (BDM) or sales consultant in real estate or mortgage brokerage.
• Exposure to the home loan, finance, or property industries, or a strong interest in building a career in these areas.
• Dual experience across real estate and home loans. Comfortable working to structured sales processes, call guides and activity targets.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)
• Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values:  We Are Stronger United; Act Like You Own It; and Keep Home Loans Human . Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.