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Guest Relations Executive (Gilmore/Rempapa)

OUE Restaurants Pte Ltd · Singapore

Hotels & ResortsExecutive LevelExternal listingFull-time5 days ago

About The Role

  • Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
  • Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
  • Answer calls, note down booking reservations, and update accordingly.
  • Manage and operate POS systems, including all card and cash transactions.
  • Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
  • Check and ensure bills’ accuracy before printing it for guests.
  • Balance cash floats at the start and end of each shift, maintaining financial integrity.
  • Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
  • Handle delivery platform apps and process orders promptly and effectively
  • Set up tables and service areas according to SOP
  • Assist to clear tables and dishes from the dining area and side stations.
  • Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
  • Assist in beverage preparation and support daily kitchen operations.
  • Follow and ensure appropriate personal hygiene and sanitation procedures are met
  • Any other duties as assigned by Management.
  • High school diploma or equivalent
  • Previous experience in customer service, call centre, or restaurant settings is preferred.
  • Excellent communication skills; verbally and in writing.
  • Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
  • A team player to work collaboratively in a team environment
  • Proficiency in POS systems and online booking systems
  • Annual Leave, Family Care Leave & Paid Medical Leave
  • Annual Wage Supplement
  • Performance Bonus & Annual Salary Increment
  • Group Medical, Hospitalisation & Dental Insurance
  • Long Service Award
  • Professional Growth & Development
  • Education Assistance
  • External Training Sponsorship
  • Staff Discounts
  • Staff Referral Scheme
  • Staff Meals Provided

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