Retail Assistant Store Manager

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Job Summary**

The Retail Assistant Store Manager will support the Store Manager in overseeing daily operations of a Maxis Mobile retail store, ensuring excellent customer service, achieving sales targets, and maintaining a positive and productive work environment.

Job Responsibilities**

• Assist the Store Manager in leading, coaching, and motivating a team of retail sales consultants to achieve individual and store sales goals.
• Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising standards.
• Ensure a high level of customer satisfaction by actively engaging with customers, resolving complaints, and providing expert advice on Maxis products and services.
• Monitor sales performance, analyze data, and implement strategies to drive sales growth and profitability.
• Train new employees on product knowledge, sales techniques, and company policies and procedures.
• Maintain a clean, organized, and inviting store environment.
• Assist with scheduling, performance reviews, and other HR-related tasks as delegated by the Store Manager.
• Ensure compliance with all company policies, procedures, and security measures.
• Act as Store Manager in their absence, taking full responsibility for store operations and team leadership.

Job Qualifications**

• Minimum of 3 years of experience in retail sales, with at least 1 year in a supervisory or assistant management role, preferably in the telecommunications industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills, with the ability to motivate and develop a sales team.
• Excellent communication, interpersonal, and customer service skills.
• Sound knowledge of retail operations, including inventory management, visual merchandising, and cash handling.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A diploma or degree in Business Administration, Marketing, or a related field is preferred.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.