Children's Services Associate - 95th Street Library

The Children’s Services Associate p rovides reference and Readers’ Advisory service s to Library customers, assists Library customers in the use of digital and print resources, plans, and conducts programs , assist s librarians with collection management , and provide support services to the Children’s Services department .

RESPONSIBILITIES

• Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources .
• Explains, demonstrates , and assists users in using print and electronic resources, including computer online databases, websites, and downloadable materials.
• Provides reference and Reader’s Advisory assistance for c ustomers, including topical research and material location .
• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
• Maintains current knowledge of new materials, services, relevant technology, and library trends.
• Plans and conducts programs for children; includes developing and implementing new concepts and themes.
• Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
• Assists Children’s Services Librarian s with collection management following established guidelines.
• Prepares reports and statistics for management review as requested .
• Proactively participates in outreach activities and events with Library partners.
• Works with volunteers to assign and review completed tasks.
• Troubleshoots and resolves minor computer hardware and software issues .
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in relevant computer software programs including Microsoft Office and Outlook.
• Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.
• Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff.
• Ability to effectively provide reference assistance and instruction services.
• Demonstrates strong verbal and written communication and interpersonal skills working effectively with diverse cultures, interpersonal styles , abilities, and background.
• A bility to successfully lead programs and give presentations.
• Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues .
• Service oriented with the ability to establish and maintain effective relationships with staff and the public.
• Successfully supports and/or collaborates on projects and programs with staff members .
• Demonstrates willingness to learn the developmental stages of children and enjoys working with children.
• Takes responsibility for consistent completion and follow-up on all tasks.
• Responsive to change and demonstrates adaptability .
• Maintains a positive approach while doing daily tasks and when faced with adversity .
• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION / EXPERIENCE / QUALIFICATIONS

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.
• Bilingual proficiency a plus .

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person , via email, and over the phone .
• May require either being in a stationary position or moving about for prolonged periods .
• Moves equipment or library materials weighing up to 35 lbs .
• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations .

DETAILS

The benefits of this position at the Naperville Public Library include

• Annual Vacation Accrual: 2 weeks per year.
• Holidays: 7 days per year.
• Annual Sick Accrual: 12 days per year.
• Up to 5 Personal Days per calendar year prorated based on the hiring date.
• Illinois Municipal Retirement Fund (Pension Plan).
• 12 weeks paid parental leave.
• Training and development opportunities.

• *WORK SCHEDULE
• Monday 5 - 9 p.m.

Tuesday OFF

• Wednesday 9 a.m. - 1 p.m.
• Thursday 8:30 a.m. - 5 p.m.

Friday OFF

• Rotating weekends (Every 4 weeks).
• Friday 5 - 9 p.m.
• Saturday 9 a.m. - 1 p.m.
• Sunday 12:30 - 9 p.m.
• *Schedule may change
• To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)