About The Role

Technical Support & Troubleshooting

Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …).
Ensure all support tickets/requests are resolved promptly and logged systematically.

Asset & Account Management

Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
Monitor software licenses and subscription renewals to avoid service interruptions.

Network & Security Maintenance

Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise.
Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data).
Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).

Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).

Technical Skills

Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance.
Proficient in troubleshooting both macOS and Windows platforms.
Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus).
Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers).

Working Style & Mindset

High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause.
Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding.
Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues.
13th-month salary bonus.
Comprehensive healthcare insurance.
MacBook / Windows laptop, external monitor, and all necessary equipment.
Yearly team outings, company trips, and internal clubs.
Structured onboarding, continuous training, and clear career-growth paths.
English-language training programs.
Free drinks, snacks, and parking.

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