Program Coordinator, Vietnam

About Grok Global Services

Grok Global Services is a professional services firm dedicated to the international education sector. We are a US corporation with offices across Southeast Asia, China, and India. With over 230 global staff and a commitment to excellence, we are the leading provider of in-market engagement services.

Grok is on a trajectory of rapid growth, expanding our client base, deepening service scope, and the geographies we cover. We now support over 80 institutions, including members of the Russell Group, Go8 in Australia, and the top 150 ranked universities in the United States. We have rapidly established ourselves as the market leader for in-country staffing, now operating in over 15 countries.

Our services include deploying in-country representatives, supporting recruitment and partnership development, and offering digital marketing solutions. We extend the international teams of higher education institutions into the world’s most important education markets. We have assisted more than 150 institutions with the management of recruitment channels, developing and managing academic partnerships, digital services, social media, and relationship building with international alumni.

Overview

The Program Coordinator role is a key part of Grok's delivery model, designed to provide flexible, short- to mid-term recruitment and engagement support for leading higher education institutions. Program Coordinators are embedded in their local markets, delivering high-impact activities ranging from event support to lead nurturing, data reporting, and stakeholder coordination.

This role offers a fast-paced, purpose-driven environment with high exposure to top global universities.

Reports To

Head of Program Office Learning and Development, dotted line to regional Senior EM/AD.

Key Responsibilities

• Execute client recruitment activities across fairs, school visits, webinars, and follow-ups.
• Coordinate with education agents and school counselors to ensure brand and message consistency.
• Conduct lead management and CRM updates where applicable.
• Provide market insights and data-driven feedback to clients and internal teams.
• Prepare and deliver regular progress reports and handover documentation as needed.

Ideal Candidate

• 1–2 years’ experience in international education, student recruitment, or counseling.
• Strong English communication skills (additional regional language a plus).
• Self-starter who thrives in cross-cultural, remote-managed environments.
• Analytical, organized, and comfortable using digital tools and reporting platforms.
• Open to project-based or short-term assignments with growth potential.
• Successful candidates are collaborative, adaptable, and comfortable working independently in fast-moving environments.

What Makes This Role Unique

• Exposure to multiple client institutions across diverse global regions. No two institutions are the same
• A launchpad for growth: Many Program Coordinators transition into long-term, university-facing roles
• Embedded professional development through real-world projects and mentorship