Clinical Field Specialist

Join us today and take life to heart!

CORCYM is a global, independent, medical device company entirely focused on state-of-the-art surgical solutions to fight structural heart disease. CORCYM has a presence in more than 100 countries with approximately 850 employees and ensures strong continuous support to patients, healthcare professionals, and healthcare systems worldwide.

Who We Are

Corcym offers a complete portfolio of surgical solutions with a heritage spanning more than 50 years, leveraging a complete and distinctive set of technologies, capabilities and infrastructure.

Our Vision

is to become the leading company dedicated to Heart Surgeons and their Patients by providing the best solutions to fight structural heart disease.

Our Mission

is to help Heart Surgeons treat Patients better today and in the future.

Field Clinical Specialist

The Field Clinical Specialist is responsible for providing clinical/technical product support on our products and give training to our and distributor employees. They work closely with the commercial team to support on wet- & dry labs, presentation, congress participation and supporting on Proctor- & Preceptorships.

They addresses customer needs and expectations and develop close relationships with the Cardiac surgeons in their area of responsibility.

The Field Clinical Specialist becomes a widely-known and trusted brand ambassador for the company and its products.They fully comply with the Code of Ethics and conduct business in a fair and ethical manner. Individuals in this role interpret and enforce company policy, procedures and business practices.

Essential Functions

Global areas of Focus

• Work in close collaboration with the Field Clinical Director on all activities in the country/region.
• Preoperative, intraoperative and postoperative product support
• Field-based product training activities
• Information dissemination regarding approved labelled indications for use
• In-depth and up-to-date personal knowledge base regarding all CORCYM products
• Field-based information for commercial functions to enhance strategy development
• Consult and coordinate with Field Clinical Director as needed for providing support for scientific and medical inquiries
• Coordinating with the commercial team to build the regional clinical strategy and coordinating the regional mapping in line with the yearly clinical plans

Specific Responsibilities

• Provide intraoperative case coverage for all CORCYM technologies
• Provide product training regarding approved labelled information including intended use, indications for use and target populations
• Build peer-to-peer relationships with leading experts in clinical practice or research relevant to the products in the company portfolio
• Develop a personal knowledge base to be able to respond with credibility and expertise to inquiries regarding all Corcym technologies
• Lead and participate in information dissemination and training activities for internal audiences, new hire training, refresher courses, external audiences at webinars, symposia and medical society meeting activities.
• Organize and support any Proctorship or Preceptorship in the country/region and report all information in the relevant platform
• Provide field-based information including current product use patterns to:
• Field Clinical Director to refine educational programs
• Commercial Team to refine commercial strategy
• Transmit inquiries to Field Clinical Director regarding:
• Off-label use
• Investigator initiated research proposals
• Medical Information Requests (MIR)
• Communication of complaints; working as a liaison between distributor/customer and commercial quality
• In due time become a Perceval Clinical Trainer (PCT) and support the Cardiac Surgeon in the Operating theatre
• Be able to read CT-scans and become a CT-scan independent reader.
• Work with our Corcym Customer Platform to share all information relevant to the account and customer.

Communication

• Act as the face of the company in the assigned geography, embodying corporate values and vision.
• Foster a culture of ethical business conduct and compliance with Corcym’s code of ethics.
• Communicate effectively across all levels of the organization.
• Performs other duties consistent with their function as required

Knowledge, Skills, and Abilities

• Ability to constructively ask questions and challenge the status quo, be the change, act and own
• Results oriented; fully understand internal and external customers
• Act with a sense of urgency, think and react fast to a changing environment
• Proven experience in the medical device industry, preferably in cardiac surgery or heart valves.
• Good interpersonal and relationship skills, able to collaborate in team environment.
• Strong work ethic with ability to multi-task and work independently.
• High proficiency in English; additional languages are a plus.

Education & Experience

• Bachelor’s degree in engineering, life-sciences and or advanced clinical degree is preferable.
• Minimum 1+ years field clinical experience, or related role within the medical device or pharmaceutical industry.
• Experience in cardiac surgery or heart valve products is preferred.

At Corcym , we uphold a set of Non-Negotiable behaviors that define how we work

• We never compromise on patient safety and our integrity. Patients are at the heart of everything we do.
• We act like Founders and Owners We take ownership, we try new things, and we take results personally.
• We always look for a better way . We do not accept “we have always done it this way” as a reason not to improve.
• We eliminate all unnecessary complexity . Simplicity and common sense are better than unnecessary complexity and bureaucracy.
• We focus on what matters . Concentration of energy is key to our success.
• We enable the Surgeon of the Future (SOF) . Our focus, insights, innovations, and loyalty are to the surgeons who can be the Surgeon of the Future.
• We always aim for the highest Quality of Revenue (QOR) . Our choices on accounts, actions and investments are driven by improving QOR.
• We never let another CORCYMer fail . We are all responsible for each other’s success .