Fleet Operations Manager

We are looking for a Fleet Operations Manager to own the end-to-end lifecycle of our drivers, owner-operators, ISPs, and fleet partners. In this role, you will lead recruitment, onboarding, compliance, and ongoing relationship management while ensuring a seamless experience from initial engagement through day-to-day operations. You will work cross-functionally with Operations, Dispatch, Safety, Payroll, and Product teams to build scalable processes, maintain regulatory compliance, improve operational efficiency, and support the long-term success and retention of our driver and fleet network.

Key Responsibilities

• Recruit, onboard, and manage drivers, owner-operators, ISPs, and fleet partners operating under the company's authority.
• Build and maintain long-term relationships with drivers, fleet owners, and independent contractors.
• Own the complete onboarding process, including document collection, contracts, compliance, and system setup.
• Coordinate driver qualification, background checks, drug testing (when required), and other onboarding requirements.
• Manage fleet onboarding, vehicle qualification, insurance verification, telematics, ELD, GPS tracking, and equipment requirements.
• Ensure compliance with company policies, FMCSA regulations, safety standards, and customer-specific requirements.
• Serve as the primary point of contact for drivers, owner-operators, and fleet partners regarding administrative and compliance matters.
• Work closely with Dispatch, Safety, Payroll, Accounting, Operations, and Carrier Relations teams.
• Collaborate with the IT/Product team to design and improve onboarding workflows, driver and fleet management tools, mobile app features, and operational automations.
• Prepare, maintain, and update contracts, SOPs, onboarding documentation, and operational policies.
• Monitor driver, fleet, and owner-operator performance, retention, compliance, and operational KPIs while continuously improving processes.

Working conditions

• Work schedule: Monday – Friday 8:00 am – 5 pm EST
• Competitive Compensation in USD
• Office mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team