Business Support Coordinator

ABOUT US

Apex Radiology , established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

ABOUT THE ROLE

We have an exciting opportunity for a highly organised, proactive and detail-oriented Business Support Coordinator to join our Business Support Services team.

Reporting to the Business Support Services Manager, this role provides administrative, coordination and workflow support to operational, clinical and business teams across Apex Radiology.

As a key support role, you will help ensure business processes, operational reporting, radiologist rostering, service workflows and stakeholder communications are coordinated effectively across multiple sites. You will take ownership of a diverse portfolio of responsibilities while working collaboratively with senior management, operational leaders, radiologists and administrative teams.

This position is ideal for an experienced coordinator who enjoys solving problems, driving process improvements and contributing to the delivery of high-quality healthcare services in a fast-paced environment.

Key Responsibilities

• Provide high-level administrative, coordination and workflow support across multiple radiology sites, ensuring business support activities are delivered efficiently and within required timeframes.
• Monitor operational workflows, including reporting turnaround times (TAT), service delivery performance and escalation requirements.
• Assist in the preparation and maintenance of operational reporting, dashboards and performance metrics.
• Support radiologist rostering coordination and operational coverage requirements.
• Maintain accurate and up-to-date information across business systems, including RIS/PACS platforms and associated workflows.
• Coordinate referrer and stakeholder communications, tracking actions, resolutions and follow-up activities.
• Support the implementation of business process improvements and operational initiatives.
• Assist with compliance, quality assurance and audit-related activities.
• Contribute to the delivery of a responsive, collaborative and customer-focused business support service.
• Build effective working relationships across operational, clinical and administrative teams.

About You

You are a highly organised and proactive professional who thrives in a dynamic healthcare or service-focused environment. You are confident managing competing priorities, enjoy working with a broad range of stakeholders and are committed to delivering high-quality support and service outcomes.

You Will Bring

• Demonstrated experience in administration, business support, coordination or operational support roles, with healthcare experience highly regarded.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work both independently and collaboratively across diverse teams.
• Excellent communication, relationship-building and problem-solving skills.
• High attention to detail and commitment to accuracy.
• Advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word and PowerPoint.
• Experience working with business information systems, databases or healthcare systems, including RIS/PACS (desirable).
• A professional approach to handling confidential and sensitive information.
• A continuous improvement mindset with the ability to identify and implement more effective ways of working.

Desirable

• Experience in radiology or healthcare environments
• Exposure to RIS/PACS systems (e.g. Comrad, Intelerad)
• Exposure to QGenda
• Experience with reporting, data analysis, or workflow optimisation

Why Join Apex Radiology?

As part of the Integral Diagnostics network, Apex Radiology is committed to delivering high-quality, patient-centred diagnostic imaging services supported by experienced clinical teams, modern technology and strong community relationships.

You will have the opportunity to work closely with operational and clinical leaders, contribute to meaningful process improvements and support the delivery of essential healthcare services across Western Australia.

FOR YOU

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Apply Now

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.

👉 Click Apply to submit your CV and cover letter.

📧 Questions? Contact Abbe on 0499 975 518

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.