IT Administrator (Virginia)

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

About the Role

We’re looking for a motivated and detail-oriented IT Administrator to join our IT team. This is an entry-level role ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and is eager to learn and grow within a collaborative team environment. Working on site in our Virginia Distribution Center, you’ll play a key role in supporting end users, maintaining systems, and contributing to broader IT initiatives.

What you'll do

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed
• Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
• Accurately log tickets and maintain clear documentation
• Assist with onsite IT support
• Support provisioning and deprovisioning of users and devices
• Report or escalate integration issues appropriately
• Support physical site improvements (e.g. equipment installs/removals)
• Configure systems and follow IT processes and standards
• Participate in departmental projects under guidance
• Mobile device management (iOS and Android)

What you bring to the table

• Basic understanding of computer systems, networks, and common enterprise software
• Familiarity with Mac and Windows operating systems
• Ability to follow documented processes and complete defined tasks independently
• Eagerness to learn and accept feedback constructively
• Clear written and verbal communication skills
• Ability to manage time, prioritize tasks, and ask for help when needed
• Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting
• Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings
• Prior experience with mobile device management (Jamf and Intune)

Bonus if you have

• Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow)
• Experience working with SaaS tools or enterprise environments
• Familiarity with networking, Network + certification

What we can offer you

• Generous PTO and competitive pay.
• 401(k) with company match.
• Flexible benefits package.
• Training budget and company-wide learning initiatives.
• Discount on Fullscript catalog of products.