Intern (Booking Operations & Support)

Role Overview

As a Control Tower Intern, you will support the day-to-day execution of advance booking operations within the ride platform. You will assist in coordinating between drivers, customers, and internal teams to ensure smooth booking fulfillment. This role offers hands-on exposure to real-time operations, data tracking, and problem-solving in a fast-paced environment.

Key Responsibilities

Booking Operations & Monitoring

• Assist in managing advance bookings, including job card creation, driver assignment, and status updates.
• Monitor bookings in real time to support timely driver allocation and trip completion.
• Help track operational performance, including completion rates and cancellations.
• Identify basic booking issues (e.g., unassigned jobs, scheduling conflicts) and escalate when necessary.

Customer & Driver Support

• Support communication with drivers and passengers regarding advance bookings.
• Respond to inquiries via internal channels and escalate complex cases to relevant teams.
• Assist in sending reminders and updates to ensure booking readiness.
• Maintain records of operational issues and support activities.

Data Management & Reporting

• Update and maintain booking data from dashboards and internal systems.
• Ensure data accuracy in live tracking sheets and remove duplicates.
• Support reporting by preparing data in Google Sheets.
• Assist in identifying trends and insights to improve operations.

Process & Cross-Team Collaboration

• Follow SOPs to ensure consistent operational processes.
• Collaborate with Operations and other teams to resolve issues.
• Contribute ideas to improve workflows and efficiency.

Skills & Competencies

• Operational Awareness: Basic understanding of workflows and ability to follow processes.
• Communication Skills: Clear verbal and written communication.
• Time Management & Multitasking: Able to handle multiple tasks in a fast-paced setting.
• Attention to Detail: Ensures accuracy in data and operations.
• Problem Solving: Willingness to learn and resolve issues with guidance.
• Teamwork: Able to work independently and collaboratively.

Qualifications & Requirements

• Malaysian citizens only.
• Open to students or fresh graduates (Internship level).
• Preferred background in Business Administration, Management, or related fields.
• Basic proficiency in Google Workspace (especially Google Sheets).
• Good command of English; additional languages (Malay, Mandarin, Tamil) are an advantage.
• Willing to work rotational shifts and weekends.
• Able to be based in Puchong (or relocate nearby)