Australian Loan Processor (with experience in myCRM)

Working Hours & Conditions : Aligned with Australian hours; full-time (remote)

OVERVIEW

To serve as the high-speed "Engine Room" of the brokerage. You will be responsible for taking the loan structures designed by the Credit Specialist and executing them with 100% accuracy from data entry through to unconditional approval.

RESPONSIBILITIES

• Submission Excellence: Execute end-to-end applications via ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.
• The "Express" Lane: Independently manage simple residential files (PAYG, Refinance, First Home Buyers) from start to finish.
• Technical Support: Collaborate with the Credit Specialist on complex files; you will handle document verification, data entry, and MIR (Missing Information Request) management for these deals.
• Lender & Client Liaison: Act as the primary point of contact for lenders to push files through to approval. Communicate with clients during the "processing phase" to ensure a 5-star experience.
• Process Documentation: Assist the Principal in building and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business scales.

QUALIFICATIONS

• Minimum 1-2 years experience as a Loan Processor for an Australian Mortgage Brokerage.
• Software Mastery: Experienced in ApplyOnline, MyCRM, and lender portals.
• Policy Intuition: A strong understanding of standard lender requirements (e.g., identity verification, payslip analysis, and living expense categories).
• Communication: Exceptional written and verbal English. You must be comfortable explaining "next steps" to Australian clients.
• Pace: Demonstrated ability to manage a high-volume pipeline (e.g., $3M+ per month) without sacrificing quality.