Service Desk Analyst

Company

Terra Industrial New Zealand Limited Launch your IT career with Terra!

We're looking for a Service Desk Analyst to join our IT team, providing first and second-level support across the business. This is an excellent opportunity for someone early in their IT career who has recently completed a tertiary qualification. Some hands-on experience through study projects, internships, part-time work, or an IT support role is required.

You'll be joining a team that genuinely enjoys working together, with a supportive leader who is committed to helping you develop your technical skills and build a long-term career in IT.

The role

As a Service Desk Analyst, you'll be the first point of contact for technology support across the business, helping our people stay connected and productive every day.

Your responsibilities will include

• Providing first and second-level support for desktops, applications, devices, printers, phones and networks
• Logging, prioritising and resolving service desk tickets
• Troubleshooting IT issues and escalating where required
• Supporting business users with ERP and other applications
• Keeping customers informed and updated throughout the process
• Contributing to continuous improvement initiatives within the IT team
• Participating in an on-call roster to support the business outside standard hours

No two days are the same, and you'll have plenty of opportunities to learn new technologies, develop your problem-solving skills, and grow your career.

What you get

• A competitive, market tested salary
• Up to 6.5% employer contribution to your super fund
• Subsidised medical insurance
• Purchasing privileges
• Discount fuel card
• Your uniform
• Annual wellness check and flu jabs
• Ongoing training and development
• Individual development plans, regular training and career opportunities
• A team that wants to see you succeed

We are seeking someone who

• Has a relevant tertiary qualification in IT (or is nearing completion)
• Has some practical IT experience through work, projects, internships or study
• Is passionate about delivering great customer experiences
• Communicates confidently and professionally with people at all levels
• Loves solving problems and learning new technologies

Sounds like you? To apply

Please attach your current CV and a cover letter, of no more than one page, that tells us

• Why this role interests you
• Tell us about a time you helped someone achieve a positive outcome — this could be a customer, teammate, classmate, or member of the public. What did you do, and what does that experience say about your approach to service?
• Where you would like your career to take you over the next few years
• An interesting fact about yourself

• Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).
• Note: this role is only open to candidates who have the legal right to work in NZ.
• Please apply immediately, as we may close applications prior to the advertised date.