Associate People Operations

Role Summary

• Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries and grievances.
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• What’s On Your Plate?

Onboarding, culture & employee experience

• Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date.
• Support New joiners in their onboarding week with anything required between local and regional teams.
• Ensure to update and maintain the group emails data and slack groups in the local market.
• Prepare announcements for new joiners on the common slack channels, and update business new updates or government announcements to public - local people.
• Promoting best culture practices through PEAKON analysis along with the LM and training stakeholders on the outcome
• Prepare quarterly calendar of engagement activities by focusing on 3 core values of Talabat

 

Regulatory

• Manage legal certifications and quality approvals up to date, such as best place to work, CR, municipality and official document with PRO’s assistance.

Record Maintenance

• Updating and maintaining employee benefits, employment status, and similar records (Insurance and WD)
• Performing file audits to ensure that all required employee documentation is collected and maintained, ready for MoL inspections
• Assist with exit interviews, take feedback and build professional reasoning.

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• Employee engagement

• Help facilitate vendor information for HoF’s activities by working closely with the procurement team.
• Conduct regular/quarterly engagement activities with the teams and provide support on any events required.

 

Separation

• Track terminated/resigned employee’s residency and EOS payments.
• Keeping track of resigned employees’ insurance and social security cancellations.

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• Payroll: 

• Assist coordination with specialist Pops and prepare payroll data
• Prepare the Monthly Reports budget Vs. Expenditure related to engagement and other activities across under people ops budget.

New tasks Q1 -2026

• Prepare and issue offline offer letters in line with company policies and approved hiring plans for pickers.
• Conduct culture fit interviews/calls with shortlisted candidates to assess alignment with company values and store operations requirements for store stuff.
• Manage and coordinate onboarding and induction programs for store staff, ensuring smooth joining and compliance with documentation processes.
• Oversee and track weekly disciplinary actions and penalties for store staff, ensuring adherence to company policies and proper documentation.
• Handle payroll processing for both Q-Commerce and Talabat employees, including preparation and management of the interns’ stipend sheet, ensuring accuracy and timely disbursement.

Ad hoc

• Respond to employees’ queries and resolve issues in a timely and professional manner.
• Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates
• Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs.
• Keep up-to-date with the latest HR trends and best practices

What Did We Order?

• Bachelor’s Degree within HR or any other related field
• 1-2 year(s) of full-time professional experience in time office management, general HR and administration
• Excellent planning, follow-up, and organisational skills. 
• Strong interpersonal and communication skills with the ability to form and maintain good relationships with employees
• Ability to create and maintain daily, weekly, monthly follow-ups and Schedules
• Agile, innovative, detail-oriented and results orientated. 
• Knowledge of local employment laws
• Strong MS Office skills including Word, Excel and PowerPoint.
• Fluent in both languages Arabic and English with 
•  Omani National  (Mandatory for this specific vacancy)