Senior CRM Manager

Extended Leadership Opportunity

Role Location: USA | Spain | Malta | Remote

We are building a next-generation US Sweepstakes Casino and are looking for an ambitious Senior CRM Manager to help drive the next phase of our growth.

Reporting directly to the Head of Gaming, you will be responsible for developing and executing CRM strategies to drive player engagement, retention, and lifetime value. The role involves managing CRM campaigns, ensuring operational efficiency, and leveraging data to optimize customer experiences. In this role, you will be collaborating closely with team members across different departments to deliver engaging and personalized communications that align with the vision and goals of the business.

We are looking for someone who is passionate about player retention, obsessed with performance, constantly testing new ideas and always looking for the next growth opportunity. You'll work closely with Marketing, Product, Analytics and Operations to ensure every retention initiative delivers long-term customer value.

Key Responsibilities

• CRM Strategy & Execution

• Develop, implement and execute CRM automated campaigns to improve player retention, reactivation and engagement
• Align campaigns with overall CRM strategies, company objectives and brand guidelines.
• Manage, mentor and support a team of CRM Coordinators to foster their growth and professional development

• Campaign Management

• Orchestrate campaigns in US sweepstakes
• Manage end-to-end campaign processes, from planning and segmentation to execution and analysis
• Create and improve existing workloads and personalized communications using CRM tools to maximize brand revenues
• Oversee A/B testing to optimize campaign performance and refine strategies

• Performance Analysis and Development

• Monitor the CRM main KPIs at player and brand level to meet the budget expectations
• Budget and analyze campaign results and optimize based on findings
• Work close with the BI and Casino departments to analyze player behavior, segmentation and campaign performance, identifying trends, opportunities and areas of improvement
• Collaborate with the BI team to enhance reporting dashboards and transform data into actionable insights

• CRM tools & Technology

• Liaise with the tech team to troubleshoot issues, integrate systems and implement new features
• Work with cross-functional teams to integrate CRM systems and gamification tools, optimizing processes and workflows
• Provide guidance on CRM trends and industry best practices

• Compliance and best practices

• Ensure all campaigns comply with regulatory requirements including, data privacy and local market regulations
• Adhere to responsible social play practices and promote ethical communication standards

• Proven experience managing retention and CRM campaigns in iGaming, Sweepstakes, Social Gaming or another performance-led digital business.
• Commercially minded with excellent analytical and optimization skills.
• Strong relationship-building and commercial negotiation abilities.
• Highly organized with the ability to manage multiple projects simultaneously.
• Passionate about experimentation, innovation and continuous optimization.
• Excellent communication and stakeholder management skills.
• Strong understanding of customer segmentation, lifecycle marketing, and retention strategies
• Knowledgeable in gamification principles and skilled in applying them to boost user engagement

What We Offer

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
• Competitive salary with health benefits and health insurance
• Attractive bonus package
• Continuous training and development to enhance your knowledge
• Career development and growth
• Flexible work
• Social events
• Diversity of roles, projects, and challenges
• Excellent team-oriented, fun international work environment

More about Rush Entertainment

Rush Entertainment is dedicated to creating world-class entertainment experiences that engage, inspire, and connect people through innovation and creativity.

Our team is made up of passionate, driven, and fun-loving professionals committed to delivering high-quality experiences in a vibrant and dynamic environment. We combine creativity, technology, and collaboration to build entertainment products that players love and remember.

At Rush Entertainment, we believe great entertainment starts with bold ideas, strong teamwork, and a relentless focus on excellence.