Administrator

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, South Africa's leading online retailer, is looking for a highly talented Administrator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Business Development Manager

Your responsibilities will include

• Onboard new merchants (Sellers and Suppliers) onto the booking portal
• Data capturing
• Any ad hoc reporting required for the business
• General administration duties
• Training Support
• Tracking and Escalation
• Accurate Merchant Onboarding
• Ensure all new sellers and suppliers are effectively onboarded onto the booking portal with complete and accurate information
• Deliver monthly/weekly onboarding status updates
• Maintain error-free records of sellers
• Deliver regular updates to ensure information is always current
• Timely and Accurate Reporting
• Efficient Response to Customer Issues
• Ensure all customer service tickets are allocated and processed within SLA timelines
• Track and report unresolved issues requiring escalation
• Document and Workflow Management
• Improved Communication with Sellers
• Respond to queries from merchants related to onboarding, bookings, and portal usage promptly
• Circulate onboarding guides and FAQs to minimize seller challenges
• Adherence to Deadlines
• Ensure all assigned administrative duties are completed on time and meet expectations
• Monitor internal workflows and suggest process adjustments to improve efficiency in administrative operations
• Coordination Across Teams

Qualification & Experience

• Matric
• 1-2 years

Attributes Required

• Exceptional organizational and compliance and administrative skills
• Have a keen eye and attention to detail
• Must be able to work under pressure and high workloads from time to time
• Must be able to think outside of the box and be proactive in your approach to your responsibilities
• A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
• Ability to handle multiple competing priorities in a fast- paced environment, but also maintain a focus on ranked priorities with the highest strategic impact
• Must be knowledgeable on Excel, PowerPoint, Toqan and Google Workspace

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating .
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.

• If you meet the above you are an Extraordinary Mind so come and join us!
• Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply .