Operations & Special Projects Associate

Position Overview

The Operations & Special Projects Associate is a hands-on role for a highly organized, proactive professional who enjoys turning plans into action. This position supports day-to-day business operations while coordinating strategic projects, improving processes, and ensuring initiatives move forward efficiently. The ideal candidate thrives in a fast-paced environment, manages multiple priorities with confidence, and enjoys collaborating across teams to solve problems and deliver results.

Key Responsibilities

• Coordinate and manage multiple projects from planning through execution.
• Track project timelines, milestones, deliverables, and stakeholder accountability.
• Support operational initiatives across multiple business functions.
• Coordinate vendors, contractors, and external partners on active projects.
• Develop and maintain operational trackers, reports, and project documentation.
• Assist with creating, documenting, and improving standard operating procedures (SOPs).
• Identify opportunities to improve workflows through technology and AI-enabled tools.
• Provide executive support, including meeting preparation, scheduling, follow-up tracking, and administrative coordination.
• Communicate project updates, risks, and next steps clearly to internal stakeholders.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and professional experience.
• Two to seven years of experience in operations, project coordination, business administration, hospitality, construction, commercial real estate, or a related field.
• Strong organizational, project management, and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities and consistently meet deadlines.
• Self-motivated problem solver with strong follow-through and sound judgment.
• Experience creating processes, documentation, trackers, or operational systems.
• Comfort with Microsoft Office, Google Workspace, and project management tools.
• Interest in using AI and technology to improve business operations.

Preferred Qualifications

• Experience supporting executives or senior leadership.
• Exposure to commercial real estate, hospitality, construction, investment, or multi-site operations.
• Experience with workflow automation, reporting tools, or project management software.

What We're Looking For

• A proactive professional who takes ownership and follows through on commitments.
• Someone who can navigate ambiguity and develop practical solutions independently.
• A detail-oriented individual who enjoys building structure and improving processes.
• A collaborative team member who communicates clearly and directly.
• Someone who adapts quickly while maintaining accuracy, discretion, and professionalism.

What We Offer

• Competitive compensation
• Broad exposure to business operations, strategic initiatives, and executive leadership.
• Career growth opportunities within a developing organization.
• A collaborative, entrepreneurial, and results-oriented work environment.