VIP Account Manager Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to

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• Lead and develop the VIP Account Management team, ensuring consistent delivery of personalized, high-quality service to high-value players;
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• Set performance expectations, conduct regular check-ins, and support the team's growth and day-to-day coordination;
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• Oversee the team's VIP player portfolio, ensuring proactive and timely relationship management across all accounts;
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• Handle escalated player situations and high-risk account cases directly when needed;
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• Track key metrics including retention, player activity, churn, and bonus utilization, and report findings to senior management;
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• Work closely with CRM, Customer Service, and Brand teams to develop campaigns and events tailored to VIP players;
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• Own the VIP strategy for the local market while actively leading expansion efforts into new markets across LATAM;
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• Ensure all player interactions and team operations comply with regulatory requirements and responsible gaming policies.

Experience you’ll need to bring

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• 4+ years in VIP account management, preferably in online gaming or casino;
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• Proven experience leading or mentoring account management teams ( 1 -2 years);
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• Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics;
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• Hands-on experience with CRM tools and performance reporting dashboards;

• Upper-intermediate to advanced English level (fluent professional business communication and reporting).

It's a perfect match if you have those personal features

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• Natural leader with a coaching mindset and genuine interest in people's development;
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• Player-first attitude with a strong sense of ownership and accountability;
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• Calm and solution-oriented when handling escalations or high-pressure situations;

• Data-driven thinker who can translate numbers into actionable decisions;

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• Collaborative and communicative across teams and seniority levels.

Our clients offer competitive benefits to support your professional and personal growth, including

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• Health & Wellness Focus;
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Global Medical Coverage;

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Growth Opportunities;

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• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
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Performance-Driven Rewards;

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• Dynamic Work Environment.
• Apply, and let your growth journey begin.