About The Role

We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.

About the Role

As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.

Skills & Experience

Excellent interpersonal and communication skills.
Strong organisational and multitasking abilities.
Professional telephone manner and confident use of reservation systems.
Ability to remain calm and composed under pressure.

Personal Attributes

Impeccable presentation and attention to detail.
Warm, welcoming, and service-focused approach.
Reliable, punctual, and proactive.
Team-oriented with a commitment to excellence

What We Offer

Competitive salary.
Share of gratuities.
Supportive and collaborative team environment.
Free on-site parking.
Relais & Châteaux and Pride of Britain discounted stays.
Opportunities for further training and development

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