IT Support Specialist

We are seeking a versatile and proactive IT Support Specialist to provide comprehensive technical assistance to the Help Desk through phone, in-person, and other digital means of communication. This role provides excellence in customer service and acts as a subject matter expert in the use of applications, products, and hardware of the company to provide documentation, training, and escalation of larger issues or trends to IT staff and seeks timely resolution of all issues.

Key Responsibilities

• Provide end-user technical support across the organization
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, peripherals, and mobile devices
• Assist with user account management and basic administration in Microsoft 365
• Support email configuration, SharePoint access, and Teams setup
• Help users effectively navigate Microsoft 365 applications
• Create and maintain user documentation and support resources
• Assist with data collection and reporting for technology initiatives
• Participate in IT projects under the guidance of senior team members.

Minimum Qualifications

• Basic understanding of networking concepts and troubleshooting
• Familiarity with Microsoft 365 applications and services
• Knowledge of standard computing systems and common business software applications
• Understanding of core cybersecurity principles and practices

Personal Attributes

• Strong problem-solving abilities and attention to detail
• Excellent customer service orientation
• Ability to learn new technologies quickly
• Good time management and organizational skills

Communication Skills

• Clear verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good documentation skills
• Collaborative team approach.

You'll join a supportive team where your ideas matter and your career development is encouraged. If you're looking for an opportunity to build your IT career while making an impact every day, we'd like to meet you.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources