Verification Officer- Skibbereen NDLS

We are looking to recruit a Verification Officer to work at our Skibbereen NDLS Centre, the position is a 3 month fixed term part-time hours contract. 

Reporting to the Regional Supervisor, the successful candidate will be responsible for

• Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
• Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
• Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
• Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk.
• Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies.
• Maintaining a thorough understanding of Standard Operating Procedures (SOPs), the procedures manual, and any additional support materials related to the Verification Officer role.
• Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
• Complying with the Company’s Integrity Policy, Mobile Phone Policy, and Uniform Policy.
• Being flexible to travel to other NDLS Centres as required.
• Committing to working Saturdays as part of a fair roster rotation.
• Maintaining a professional and safe work environment, ensuring the health and safety of yourself, colleagues, and the public, in line with company policies.

• This list is not exhaustive, and additional duties may be assigned as needed.
• Leaving Certificate and/or FETAC 5 skills certificate or greater

The ideal candidate should possess the following attributes/skillsets

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required (Fluent Irish Speaker is an advantage)
• Use of a Car & a Full Clean Driving Licence an advantage
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications

 

SGS Incentives

• Comprehensive training program
• SGS Onboarding Platform – SGS Campus
• SGS Employee Referral Incentive Scheme across all SGS Business Lines
• Continuous Mentor Programme to promote professional development
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program - Spectrum Life Confidential Counselling Service
• Digital Wellness Platform
• Benefits Rewards Hub
• Pension once probation passed