Sr. Talent Development Partner

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Key Responsibilities

• Strategic Partnership:
• Collaborate with HR Strategic Business Partners and senior leaders to identify and prioritize learning needs, conduct skills assessments, and recommend learning solutions to address knowledge gaps and performance-related challenges. Build and maintain strong cross-functional relationships with all PCC teams to understand business goals, prioritize tasks, and ensure content accuracy and quality.
• Curriculum Development:
• Design, develop, and maintain comprehensive learning programs, including eLearning courses, virtual and traditional instructor-led training, performance support tools, and other educational materials. Align curriculum development projects with business goals and software release cycles. Utilize advanced instructional design principles and methodologies to create impactful learning experiences. Develop storyboards, scripts, and other related materials to ensure high engagement and effectiveness. Leverage a wide variety of educational technologies and tools to develop and deliver learning solutions. Stay current with industry trends and innovations to ensure learning offerings remain engaging and effective.
• Project Management:
• Independently manage projects through the entire instructional design life cycle to complete project deliverables within planned scope, quality, and timelines.
• Lead larger instructional design projects involving multiple team members and stakeholders
• Custom Off-Sites and Workshops:
• Plan and execute custom off-sites, workshops, and other learning events to support team building, strategic planning, and leadership development.
• Continuous Improvement:
• Monitor key learning metrics on quality, customer satisfaction, and impact, and enhance education for continuous improvement.
• Recommend and coordinate updates to existing learning materials for continuous improvement of course content and program delivery techniques.
• Continually build a knowledge base of current and future technology trends, industry standards, and best practices.

Required Skills & Qualifications

• Advanced analytical, collaboration, interpersonal, and influencing skills.
• Advanced skills in multi-tasking, priority setting, organization, risk management, project planning, and project management.
• Advanced skills in applying a holistic view to performance problems, identifying root causes, and recommending learning solutions as required.
• Demonstrated experience with both the instructional design and development of multi-channel (i.e., facilitator-led, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blended, other digital) solutions in alignment with adult learning theories and instructional design methodologies.

Preferred Experience

• Advanced visual design skills.
• 10+ years' experience in adult learning, instructional design, and development of interactive, blended learning solutions.
• CTDP Certification, CPTD certification, Learning Guild membership or equivalent
• University degree in Adult Learning, Instructional Technology, Educational Technologies, or related field.